Orders can be couriered to the vast majority of South African addresses, delivered via The Courier Guy. We dispatch all orders, unless otherwise stated within one working day of receiving payment confirmation. If you pay via credit card, we receive payment confirmation automatically as soon as you’ve paid.
Delivery takes between 2 to 5 working days depending on the order’s destination. Once your order has been dispatched you will receive tracking details from our team. Please note we do not send any orders on Fridays. Unforeseen circumstances, e.g. adverse weather, closed roads, strikes etc. could prolong the delivery time. This is rare but it does happen, so ‘late’ delivery is not a ground for refund or cancellation of the order. However if your delivery has not been delivered after the estimated times shown above, please contact us with your order number so that we can follow up on the matter.
If you do not receive your order in an acceptable condition or if anything is broken or damaged please let us know immediately so that we can ensure the situation is rectified. Whilst goods are occasionally damaged in transit, there is no question that these will be replaced. If you can, please do take a photo of the damaged item as this helps our packing team improve the way products are sent.